WhatsApp integration

Wati and your calling floor, finally in one place.

If your team uses Wati for WhatsApp, connect it to DialSathi so messages go out from the same screen where calls are made and outcomes are logged. No copying numbers between tools, no guessing whether a lead got the brochure.

Book a demo Setup guide

What comes across

What Wati sends to DialSathi.

Approved Wati templates
One-tap sends from the lead or the app
Bulk sends to filtered lead lists
Delivery status on each message

How it works

Four steps, no manual work.

1
Connect
Add your Wati API endpoint and access token.
2
Add templates
Add the templates approved in Wati.
3
Send
From a lead after a call, or as a campaign.
4
Track
Status returns to the lead.

Setup guide

Connect Wati in a few minutes.

Available on: Click to WhatsApp in both plans · bulk & API as add-ons.

In Wati, copy your API endpoint and access token from the API docs page.
In DialSathi, open WhatsApp settings, choose Wati and paste both (stored encrypted).
Add your approved templates.
Send a test to your own number.

Stuck? Our team sets up integrations for you during onboarding. Talk to us.

FAQ

Wati questions.

Do I need approved templates?

Yes. WhatsApp requires an approved template to start a conversation with a customer. Templates are approved in your provider or Meta account, then added in DialSathi so agents can send them in one tap.

Who bills the WhatsApp message charges?

Your WhatsApp provider bills you directly for conversations and messages, on your own account. DialSathi does not add a margin on message charges.

Which plans include WhatsApp?

Click to WhatsApp is included in both plans. Bulk WhatsApp and the Business WhatsApp API are add-ons available with either plan.