WhatsApp integration

Gupshup WhatsApp, driven by your CRM data.

Gupshup is used by many larger Indian businesses for WhatsApp messaging. Connect your Gupshup app to DialSathi and send templates to exactly the leads your CRM filters pick out, with every send recorded against the lead.

Book a demo Setup guide

What comes across

What Gupshup sends to DialSathi.

Approved Gupshup templates
One-tap sends from the lead or the app
Bulk campaigns to filtered lead lists
Delivery status on each message

How it works

Four steps, no manual work.

1
Connect
Add your Gupshup API key, app name and source number.
2
Add templates
Add the templates approved in Gupshup.
3
Send
From a lead or as a campaign.
4
Track
Status returns to the lead.

Setup guide

Connect Gupshup in a few minutes.

Available on: Click to WhatsApp in both plans · bulk & API as add-ons.

In Gupshup, copy your API key, app name and WhatsApp source number.
In DialSathi, open WhatsApp settings, choose Gupshup and enter them (stored encrypted).
Add your approved templates.
Send a test to your own number.

Stuck? Our team sets up integrations for you during onboarding. Talk to us.

FAQ

Gupshup questions.

Do I need approved templates?

Yes. WhatsApp requires an approved template to start a conversation with a customer. Templates are approved in your provider or Meta account, then added in DialSathi so agents can send them in one tap.

Who bills the WhatsApp message charges?

Your WhatsApp provider bills you directly for conversations and messages, on your own account. DialSathi does not add a margin on message charges.

Which plans include WhatsApp?

Click to WhatsApp is included in both plans. Bulk WhatsApp and the Business WhatsApp API are add-ons available with either plan.