Know what happened on every call without listening to it.
A manager can listen to maybe twenty calls a day. Your team makes thousands. The AI Suite reads every recorded call for you, so coaching is based on all of them, not the few someone had time to play.
Everything in AI Suite.
Transcripts
- Recorded calls transcribed automatically
- Built for Hindi-English code-switched conversations
- Transcript shown in the lead's timeline
Summary & key points
- A short summary of each call
- Key facts for the next call: budget, needs, timing
- Objections the customer raised
Sentiment
- How the customer felt about the offer, not how upbeat the agent sounded
- Spot calls that need a manager's attention
Next step & outcome
- A suggested next step for the agent
- A suggested outcome chosen only from your own dispositions
- Feeds your follow-up rules like a manual outcome would
In the app
- Agents read the summary of a past call before calling back
- Managers review twenty calls in the time one takes to play
Coaching
- Coaching notes for the agent on each call
- Coach from real calls, not the few someone had time to hear
- Use strong calls as training examples
From the CRM to done, step by step.
- 1
Call recorded
A call is recorded through the app or your call recorder.
- 2
Transcribed
The recording is transcribed, Hindi and English mixed.
- 3
Analysed
The AI writes a summary, key points, objections, sentiment and a next step.
- 4
On the lead
Insights appear on the lead for the agent and the manager.
The right access for each role.
Reviews summaries and sentiment across the team and coaches from real calls.
Reads what was said last time before calling a lead back.
Switches the AI Suite on for the workspace.
Integrations used with AI Suite.
AI Suite questions.
Does it understand Hindi?
Yes. The AI Suite is built for calls that switch between Hindi and English, which is how most Indian sales calls sound.
Can the AI change a lead's outcome on its own?
It suggests an outcome, and only from your own list of dispositions, so a made-up outcome can never enter your follow-up rules.
Which calls are analysed?
Recorded calls. Calls need a recording, from the DialSathi app or a supported recorder, before they can be transcribed.
Is the AI Suite included in the plans?
It is an add-on that works with any plan, priced for your call volume. Book a demo for a quote.
Add what you need, when you need it.
HRMS & Payroll
People, attendance and payroll.
ExploreSales & GST Billing
Quotes, orders and GST invoices.
ExploreRecruitment (ATS)
Hire telecallers faster.
ExplorePopular with: Real estate teams · Education teams · Loans & insurance teams · B2B & IndiaMART teams
See AI Suite with your own data.
Book a 30-minute demo. We'll set up a workspace and walk you through the CRM and this module.