WhatsApp integration

Keep your Interakt account, send from your CRM.

Many Indian teams already send WhatsApp through Interakt. You don't need to move: connect your Interakt API key to DialSathi and agents send your approved Interakt templates straight from the lead or the app, while campaigns and delivery status stay in one CRM.

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What comes across

What Interakt sends to DialSathi.

  • Your approved Interakt templates, picked by name
  • One-tap sends from the lead or the Android app
  • Bulk campaigns to filtered lead lists
  • Delivery status back on each message
How it works

Four steps, no manual work.

  1. 1

    Connect

    Paste your Interakt API key in DialSathi's WhatsApp settings.

  2. 2

    Add templates

    Add the templates you have approved in Interakt.

  3. 3

    Send

    Agents send after a call; managers schedule campaigns.

  4. 4

    Track

    Delivery status returns to the lead.

Setup guide

Connect Interakt in a few minutes.

Available on: Click to WhatsApp in both plans · bulk & API as add-ons.

  1. In Interakt, copy your API key from the developer settings.
  2. In DialSathi, open WhatsApp settings, choose Interakt and paste the key. It is stored encrypted.
  3. Add your approved templates by their Interakt names.
  4. Send a test template to your own number from a lead.

Stuck? Our team sets up integrations for you during onboarding. Talk to us.

FAQ

Interakt questions.

Do I need approved templates?

Yes. WhatsApp requires an approved template to start a conversation with a customer. Templates are approved in your provider or Meta account, then added in DialSathi so agents can send them in one tap.

Who bills the WhatsApp message charges?

Your WhatsApp provider bills you directly for conversations and messages, on your own account. DialSathi does not add a margin on message charges.

Can I switch from Interakt to another provider later?

Yes. Change the provider in WhatsApp settings and add that provider's templates. Your leads and message history stay in DialSathi.

Which plans include WhatsApp?

Click to WhatsApp is included in both plans. Bulk WhatsApp and the Business WhatsApp API are add-ons available with either plan.

Related

Often connected together.

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AiSensy

Send AiSensy campaigns and templates from DialSathi leads, without switching dashboards.

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Wati

Use your Wati account to send templates and campaigns from DialSathi, with status on every lead.

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WhatsApp Cloud API (Meta)

Connect your number directly to Meta's WhatsApp Cloud API: templates, bulk sends and incoming chats.

How it works

All integrations · Real estate CRM

Get started

See Interakt working in DialSathi.

Book a 30-minute demo and we'll connect it with you, using a sample of your own leads.

Book a free demo See pricing