Calling integration

Call from the SIM you already have, log everything automatically.

Not every team wants a cloud telephony account. With the DialSathi Android app, agents call from the phone and SIM they already use. The app places the call, reads the duration from the phone's call log, collects the recording and asks for the outcome when the call ends.

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What comes across

What Android SIM calling sends to DialSathi.

Every call logged against the lead, with direction and time
Duration and connected / not connected from the phone's call log
Recordings from the phone's built-in call recorder, uploaded and attached to the call
Outcome and next follow-up captured as the call ends
Live status: available, on call, wrap-up, break

How it works

Four steps, no manual work.

1
Start a queue
The agent starts an auto-dial queue or taps Call on a lead.
2
Phone dials
The app dials directly from the agent's SIM.
3
Call ends
Duration comes from the call log; the recording is matched and uploaded.
4
Outcome, then next
The agent records the outcome and follow-up; in a queue the next call starts.

Setup guide

Connect Android SIM calling in a few minutes.

Available on: Included in both plans.

Install the DialSathi app on the agent's Android phone and log in with their CRM account.
Allow phone, call log and notification permissions when asked.
For recordings, switch on the phone's own automatic call recorder (Samsung, Xiaomi, Vivo, Oppo and others have one) and allow "All files access" for DialSathi.
Make a test call and check the call, duration and recording on the lead.

Stuck? Our team sets up integrations for you during onboarding. Talk to us.

FAQ

Android SIM calling questions.

Do I need Exotel or another telephony provider?

No. Agents call from their own SIM through the app. Calls are billed on the SIM's normal plan.

How are calls recorded?

Android does not let apps record cellular calls directly, so DialSathi uses the phone's built-in call recorder. The app finds the recording for each call and uploads it to the lead. Phones without a built-in recorder (many Pixels and stock Android phones) cannot record SIM calls.

Is there an iPhone app?

The calling app is for Android. Managers and admins can use the web CRM on any device.

Does the app work as an auto-dialer?

Yes. Agents start a queue and the app dials each lead in turn, waiting for the outcome before moving to the next call.