Lead sources integration

Every chat from a WhatsApp ad becomes a lead you can work.

Click-to-WhatsApp ads skip the form: the customer taps the ad and starts chatting. That is great for response rates and terrible for tracking, because the conversation lives on a phone. DialSathi turns the first message into a lead and keeps the ad that started the chat on the conversation.

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What comes across

What Click-to-WhatsApp Ads sends to DialSathi.

  • The customer's WhatsApp number and profile name
  • The ad that started the conversation (ad attribution)
  • The business number the chat landed on
  • The conversation thread, open or closed
  • A lead in today's Click-to-WhatsApp batch
How it works

Four steps, no manual work.

  1. 1

    Customer taps your ad

    They open WhatsApp from a Meta Click-to-WhatsApp ad and send a message.

  2. 2

    Message reaches DialSathi

    Meta delivers it to your workspace through the WhatsApp Cloud API webhook.

  3. 3

    Lead with attribution

    A lead is created (or matched) with the ad stored on its conversation.

  4. 4

    Agent follows up

    An agent replies, calls, and logs the outcome like any other lead.

Setup guide

Connect Click-to-WhatsApp Ads in a few minutes.

Available on: Growth and Enterprise plans.

  1. Your WhatsApp Business number must be on the WhatsApp Cloud API (Meta) for DialSathi to receive incoming messages.
  2. In DialSathi, open Integrations and set up the Click-to-WhatsApp card; copy its webhook URL and verify token.
  3. In your Meta app, subscribe the WhatsApp Business Account to message webhooks with that URL and token.
  4. Run a Click-to-WhatsApp ad, send yourself a message from it, and check the lead and its ad attribution.

Stuck? Our team sets up integrations for you during onboarding. Talk to us.

FAQ

Click-to-WhatsApp Ads questions.

Do I need a lead form for this?

No. The chat itself creates the lead. That is the point of Click-to-WhatsApp ads.

If one person replies to three different ads, which ad gets credit?

Each conversation keeps its own ad attribution, so a lead that responds to three ads keeps three honest records instead of one being overwritten.

Does a repeat message create a new lead?

No. One open conversation is kept per customer number and business number, so retries and repeat messages stay in the same thread.

Which plans include Click-to-WhatsApp ads?

Meta integrations, including Click-to-WhatsApp, are available with both plans. Receiving chats needs the Business WhatsApp API add-on.

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Get started

See Click-to-WhatsApp Ads working in DialSathi.

Book a 30-minute demo and we'll connect it with you, using a sample of your own leads.

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